Refund & Return Policy
At AZM Clan Group, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns and refunds are accepted.
1. 7-Day Return Policy
We offer a 7-day return policy from the date you receive your order. If you are not satisfied with your purchase, you may request a return within 7 days.
2. Eligibility for Returns
To be eligible for a return:
- The product must be unused, uninstalled, and in original packaging
- The item must be in the same condition as received
- Proof of purchase (invoice or order confirmation) is required
3. Non-Returnable Items
Returns will not be accepted for:
- Used, installed, or damaged products
- Items returned after 7 days
- Products damaged due to improper handling or misuse
- Clearance or specially ordered items (if applicable)
4. Return Process
To initiate a return:
- Contact our support team within 7 days of delivery
- Provide your order number and reason for return
- Once approved, return instructions will be shared
Unauthorized returns may not be accepted.
5. Refunds
- After receiving and inspecting the returned item, we will notify you of approval or rejection
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued via the original payment method
6. Shipping Costs
- Return shipping costs are the customer’s responsibility, unless the product is defective or incorrect
- Original shipping charges are non-refundable
7. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
8. International Orders
For international orders, customs duties, taxes, and return shipping charges are non-refundable and are the customer’s responsibility.
9. Contact Us
For any return or refund requests, please contact us through our website’s contact page. Our team will assist you promptly.